Privacy Policy

A legal disclaimer

Privacy Policy - Brighouse Drainage

Brighouse Drainage ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect personal information that you voluntarily provide to us through:

Contact forms or enquiries submitted via our website
Phone calls, emails, or direct contact for service bookings
Business transactions related to our drainage services

Information may include: name, contact details (phone, email, address), property details, billing and payment details, and any service-related information.

We may also collect website usage and analytics data.

2. How We Use Your Information

To provide drainage services
Manage bookings, appointments, and service delivery
Billing and payment processing
Service updates, reminders, or maintenance notifications
Meet legal or regulatory obligations
Internal administration and record keeping

We do not sell or rent your information to third parties.

3. Disclosure of Information

We may share information:

With subcontractors or suppliers involved in service delivery
Payment processors or financial institutions
Legal, regulatory or government agencies if required
Our professional advisers

4. Data Security

We take reasonable measures to protect your personal information from loss, misuse, and unauthorised access.

5. Access & Correction

You have the right to access and correct your personal information. Contact us at paul@brighousedrainage.co.nz.

6. Retention

We retain personal information as long as required for business or legal purposes.

7. Cookies & Analytics

Our website may use cookies and third-party analytics tools. You may disable cookies via browser settings.

8. Third-Party Links

We are not responsible for privacy policies of external websites.

9. Updates

We reserve the right to amend this Privacy Policy at any time.

10. Contact

Brighouse Drainage
115 Maraetai Drive, Maraetai, Auckland, New Zealand
Email: paul@brighousedrainage.co.nz
Phone: 021 670 900

Website Disclaimer — Brighouse Drainage

The information provided on this website is for general informational purposes only. While we make every effort to ensure accuracy, we make no representations or warranties of any kind about the completeness, accuracy, reliability, suitability or availability of the website or the information contained within.

Use of any information is at your own risk. Brighouse Drainage will not be liable for any loss or damage arising from reliance on information provided on this website.

Links to external websites are provided for convenience and do not imply endorsement. We have no control over the content or practices of external sites.

For accurate service quotes or drainage advice, please contact us directly at paul@brighousedrainage.co.nz.

Terms & Conditions of Trade — Brighouse Drainage

1. Services Provided
Brighouse Drainage agrees to carry out drainage works as specified in written quotes or work orders.

2. Quotations & Estimates
Quotes are valid for 30 days unless otherwise stated. Variations to scope may incur additional charges.

3. Pricing & Payment

Payment is due in full within 7 days of invoice unless prior arrangement.
Late payments may incur interest charges of 2% per month.
All materials remain the property of Brighouse Drainage until full payment is received.

4. Variations
Any changes to scope will be discussed and confirmed in writing before work proceeds.

5. Access & Site Conditions
Client agrees to provide clear site access. Additional costs may apply if access delays or safety issues occur.

6. Health & Safety
Brighouse Drainage operates in compliance with the NZ Health & Safety at Work Act 2015.

7. Warranties & Liability
We warrant workmanship for 12 months unless otherwise specified. Our liability is limited to the value of services provided. We are not liable for consequential or indirect losses.

8. Council Consents
Where applicable, the client is responsible for council consents and compliance, unless otherwise agreed in writing.

9. Force Majeure
We are not liable for delays due to events beyond our reasonable control.

10. Governing Law
This agreement is governed by New Zealand law.

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